Hi,
We have a 2012 windows server and a 2014 sql server instance.
The problem is that the service gets stopped several times and we can not determine its cause.
Here is the sql server error log file :
2016-01-04 10:22:36.78 Server Microsoft SQL Server 2014 - 12.0.2000.8 (X64) Feb 20 2014 20:04:26 Copyright (c) Microsoft Corporation Enterprise Edition: Core-based Licensing (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) (Hypervisor) 2016-01-04 10:22:36.78 Server UTC adjustment: 3:30 2016-01-04 10:22:36.78 Server (c) Microsoft Corporation. 2016-01-04 10:22:36.78 Server All rights reserved. 2016-01-04 10:22:36.78 Server Server process ID is 2076. 2016-01-04 10:22:36.78 Server System Manufacturer: 'VMware, Inc.', System Model: 'VMware Virtual Platform'. 2016-01-04 10:22:36.78 Server Authentication mode is MIXED. 2016-01-04 10:22:36.78 Server Logging SQL Server messages in file 'C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log\ERRORLOG'. 2016-01-04 10:22:36.78 Server The service account is 'NT Service\MSSQLSERVER'. This is an informational message; no user action is required. 2016-01-04 10:22:36.78 Server Registry startup parameters: -d C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\master.mdf -e C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log\ERRORLOG -l C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\mastlog.ldf 2016-01-04 10:22:36.78 Server Command Line Startup Parameters: -s "MSSQLSERVER" 2016-01-04 10:22:37.08 Server SQL Server detected 4 sockets with 6 cores per socket and 6 logical processors per socket, 24 total logical processors; using 24 logical processors based on SQL Server licensing. This is an informational message; no user action is required. 2016-01-04 10:22:37.08 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required. 2016-01-04 10:22:37.08 Server Detected 196607 MB of RAM. This is an informational message; no user action is required. 2016-01-04 10:22:37.08 Server Using conventional memory in the memory manager. 2016-01-04 10:22:37.26 Server Default collation: SQL_Latin1_General_CP1256_CI_AS (us_english 1033) 2016-01-04 10:22:37.33 Server Query Store settings initialized with enabled = 1, 2016-01-04 10:22:37.35 Server The maximum number of dedicated administrator connections for this instance is '1' 2016-01-04 10:22:37.35 Server This instance of SQL Server last reported using a process ID of 2944 at 1/4/2016 10:20:55 AM (local) 1/4/2016 6:50:55 AM (UTC). This is an informational message only; no user action is required. 2016-01-04 10:22:37.35 Server Node configuration: node 0: CPU mask: 0x000000000000003f:0 Active CPU mask: 0x000000000000003f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required. 2016-01-04 10:22:37.35 Server Node configuration: node 1: CPU mask: 0x0000000000000fc0:0 Active CPU mask: 0x0000000000000fc0:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required. 2016-01-04 10:22:37.35 Server Node configuration: node 2: CPU mask: 0x000000000003f000:0 Active CPU mask: 0x000000000003f000:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required. 2016-01-04 10:22:37.35 Server Node configuration: node 3: CPU mask: 0x0000000000fc0000:0 Active CPU mask: 0x0000000000fc0000:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required. 2016-01-04 10:22:37.58 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required. 2016-01-04 10:22:37.58 Server Lock partitioning is enabled. This is an informational message only. No user action is required. 2016-01-04 10:22:37.60 spid10s Starting up database 'master'. 2016-01-04 10:22:37.65 spid10s 13 transactions rolled forward in database 'master' (1:0). This is an informational message only. No user action is required. 2016-01-04 10:22:37.66 spid10s 0 transactions rolled back in database 'master' (1:0). This is an informational message only. No user action is required. 2016-01-04 10:22:37.66 spid10s Recovery is writing a checkpoint in database 'master' (1). This is an informational message only. No user action is required. 2016-01-04 10:22:37.66 Server CLR version v4.0.30319 loaded. 2016-01-04 10:22:37.77 spid10s Resource governor reconfiguration succeeded. 2016-01-04 10:22:37.77 spid10s SQL Server Audit is starting the audits. This is an informational message. No user action is required. 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65536, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65536, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65537, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65537, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65538, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65538, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65539, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65539, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65540, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65540, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65541, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.77 spid10s Audit: Server Audit: 65541, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65542, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65542, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65543, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65543, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65544, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65544, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65545, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65545, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65546, Initialized and Assigned State: START_FAILED 2016-01-04 10:22:37.78 spid10s Audit: Server Audit: 65546, Initialized and Assigned State: STARTED 2016-01-04 10:22:37.78 spid10s SQL Server Audit has started the audits. This is an informational message. No user action is required. 2016-01-04 10:22:37.81 spid10s SQL Trace ID 1 was started by login "sa". 2016-01-04 10:22:37.83 spid10s Server name is 'SRVCD51-SITE041'. This is an informational message only. No user action is required. 2016-01-04 10:22:37.88 spid18s A self-generated certificate was successfully loaded for encryption. 2016-01-04 10:22:37.89 spid18s Server is listening on [ 'any' <ipv6> 1433]. 2016-01-04 10:22:37.89 spid18s Server is listening on [ 'any' <ipv4> 1433]. 2016-01-04 10:22:37.89 spid18s Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\MSSQLSERVER ]. 2016-01-04 10:22:37.89 spid18s Server named pipe provider is ready to accept connection on [ \\.\pipe\sql\query ]. 2016-01-04 10:22:37.90 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.90 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.146] 2016-01-04 10:22:37.90 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.90 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.135] 2016-01-04 10:22:37.90 Server Server is listening on [ ::1 <ipv6> 1434]. 2016-01-04 10:22:37.90 Server Server is listening on [ 127.0.0.1 <ipv4> 1434]. 2016-01-04 10:22:37.90 Server Dedicated admin connection support was established for listening locally on port 1434. 2016-01-04 10:22:37.91 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.91 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.146] 2016-01-04 10:22:37.91 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.91 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 10.255.152.33] 2016-01-04 10:22:37.91 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.91 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.135] 2016-01-04 10:22:37.92 spid18s SQL Server is now ready for client connections. This is an informational message; no user action is required. 2016-01-04 10:22:37.91 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.91 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.146] 2016-01-04 10:22:37.91 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.91 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.135] 2016-01-04 10:22:37.92 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.92 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.238.145] 2016-01-04 10:22:37.92 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.92 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.146] 2016-01-04 10:22:37.92 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\. 2016-01-04 10:22:37.92 Logon Error: 17187, Severity: 16, State: 1. 2016-01-04 10:22:37.92 Logon SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 31.24.236.146] 2016-01-04 10:22:37.94 Server SQL Server is attempting to register a Service Principal Name (SPN) for the SQL Server service. Kerberos authentication will not be possible until a SPN is registered for the SQL Server service. This is an informational message. No user action is required. 2016-01-04 10:22:37.98 Server Software Usage Metrics is disabled. 2016-01-04 10:22:38.04 Logon Error: 18456, Severity: 14, State: 38. 2016-01-04 10:22:38.04 Logon Login failed for user 'MobileAccountingUSR'. Reason: Failed to open the explicitly specified database 'MobileAccounting'. [CLIENT: 31.24.236.135] 2016-01-04 10:22:38.26 spid14s Starting up database 'x'. 2016-01-04 10:22:38.46 spid14s Starting up database 'model'. 2016-01-04 10:22:38.48 spid53 977 transactions rolled forward in database 'NewIRTehran' (69:0). This is an informational message only. No user action is required. 2016-01-04 10:22:38.49 spid51 Recovery of database 'MobileAccounting' (33) is 0% complete (approximately 33 seconds remain). Phase 1 of 3. This is an informational message only. No user action is required. 2016-01-04 10:22:38.58 spid14s Clearing tempdb database. 2016-01-04 10:22:38.87 spid29s Recovery of database 'msdb' (4) is 0% complete (approximately 20 seconds remain). Phase 1 of 3. This is an informational message only. No user action is required. 2016-01-04 10:22:38.87 spid29s Recovery of database 'msdb' (4) is 0% complete (approximately 20 seconds remain). Phase 1 of 3. This is an informational message only. No user action is required. 2016-01-04 10:22:38.88 spid76s 39 transactions rolled forward in database 'TCAT' (46:0). This is an informational message only. No user action is required. 2016-01-04 10:22:38.98 spid29s 2779 transactions rolled forward in database 'msdb' (4:0). This is an informational message only. No user action is required. 2016-01-04 10:22:38.98 spid14s Starting up database 'tempdb'. 2016-01-04 10:22:39.06 spid189s The Service Broker endpoint is in disabled or stopped state. 2016-01-04 10:22:39.07 spid189s The Database Mirroring endpoint is in disabled or stopped state. 2016-01-04 10:22:39.11 spid108s 0 transactions rolled back in database 'IranmetroPolices.ir' (34:0). This is an informational message only. No user action is required. 2016-01-04 10:22:39.11 spid104s 0 transactions rolled back in database 'InteranetStore' (72:0). This is an informational message only. No user action is required. 2016-01-04 10:22:58.52 spid10s Launched startup procedure 'sp_MSrepl_startup'. 2016-01-04 10:23:21.45 spid319 AppDomain 2 (master.sys[runtime].1) created. 2016-01-04 10:23:45.22 spid335 SQL Trace ID 2 was started by login "SRVCD51-SITE041\Administrator". 2016-01-04 10:23:57.90 spid370 AppDomain 3 (CartollNet.dbo[runtime].2) created. 2016-01-04 10:26:07.79 spid412 Attempting to load library 'xpstar.dll' into memory. This is an informational message only. No user action is required. 2016-01-04 10:26:07.85 spid412 Using 'xpstar.dll' version '2014.120.2000' to execute extended stored procedure 'xp_instance_regread'. This is an informational message only; no user action is required. 2016-01-04 11:19:11.65 spid562 Attempting to load library 'xpsqlbot.dll' into memory. This is an informational message only. No user action is required. 2016-01-04 11:19:11.65 spid562 Using 'xpsqlbot.dll' version '2014.120.2000' to execute extended stored procedure 'xp_qv'. This is an informational message only; no user action is required. 2016-01-04 11:32:56.03 spid423 Using 'dbghelp.dll' version '4.0.5' 2016-01-04 11:32:56.04 spid423 ***Stack Dump being sent to C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\LOG\SQLDump0008.txt 2016-01-04 11:32:56.04 spid423 SqlDumpExceptionHandler: Process 423 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process. 2016-01-04 11:32:56.04 spid423 * ******************************************************************************* 2016-01-04 11:32:56.04 spid423 * 2016-01-04 11:32:56.04 spid423 * BEGIN STACK DUMP: 2016-01-04 11:32:56.04 spid423 * 01/04/16 11:32:56 spid 423 2016-01-04 11:32:56.04 spid423 * Private server build. 2016-01-04 11:32:56.04 spid423 * 2016-01-04 11:32:56.04 spid423 * 2016-01-04 11:32:56.04 spid423 * Exception Address = 00007FFDDF03012E Module(ntdll+000000000003012E) 2016-01-04 11:32:56.04 spid423 * Exception Code = c0000005 EXCEPTION_ACCESS_VIOLATION 2016-01-04 11:32:56.04 spid423 * Access Violation occurred reading address 0000000000000000 2016-01-04 11:32:56.04 spid423 * Input Buffer 510 bytes - 2016-01-04 11:32:56.04 spid423 * DECLARE @startDateFa nvarchar(10), @endDateFa nvarchar(10) S 2016-01-04 11:32:56.04 spid423 * ET @startDateFa = '13941011'; SET @endDateFa = '13941012'; --WITH Q - 2016-01-04 11:32:56.04 spid423 * -AS (SELECT *--merchant_payment_coding.account_num AS account, SUM(AMO 2016-01-04 11:32:56.04 spid423 * UNT) AS [Sum], 'C' AS [Type] FROM OPENQUERY(SOHATO,'SELECT *--TO_CHAR(T 2016-01-04 11:32:56.04 spid423 * IME,''yyyymmdd'',''nls_calendar=persian'') AS Date_Fa, CHANNEL_ID, TYPE, 2016-01-04 11:32:56.04 spid423 * TERMINAL_ID, AMOUNT,RES_NUM FROM ALL_TRANSACTIO 2016-01-04 11:32:56.04 spid423 * N_REPORT WHERE -- TO_CHAR(TIME,''yyyymmdd'',''nls_calendar=p 2016-01-04 11:32:56.05 spid423 * ersian'') BETWEEN ''13941001'' AND ''13941012'' STATUS = 2016-01-04 11:32:56.05 spid423 * ''SUCCESS'' AND TYPE <> ''THIRDPARTY'' AND CHANNEL_ID 2016-01-04 11:32:56.05 spid423 * = 118 --AND (RES_NUM LIKE ''21105%'' OR RES_NUM LIKE ''21104%'' 2016-01-04 11:32:56.05 spid423 * OR RES_NUM LIKE ''21103%'') AND TERMINAL_ID = ''90009009'' 2016-01-04 11:32:56.05 spid423 * AND TYPE = ''PURCHASE'' ') OQ INNER JOIN merchant_credential ON O 2016-01-04 11:32:56.05 spid423 * Q.terminal_ID = merchant_credential.merchant_id inner join 2016-01-04 11:32:56.05 spid423 * merchant_payment_coding on merchant_credential.i 2016-01-04 11:32:56.05 spid423 * d=merchant_payment_coding.[merchant_credential_id] WHERE Date_Fa BETWEE 2016-01-04 11:32:56.05 spid423 * N @startDateFa AND @endDateFa) 2016-01-04 11:32:56.05 spid423 * 2016-01-04 11:32:56.05 spid423 * 2016-01-04 11:32:56.05 spid423 * MODULE BASE END SIZE 2016-01-04 11:32:56.05 spid423 * sqlservr 00007FF76D5C0000 00007FF76D61EFFF 0005f000 2016-01-04 11:32:56.05 spid423 * ntdll 00007FFDDF000000 00007FFDDF1ABFFF 001ac000 2016-01-04 11:32:56.05 spid423 * KERNEL32 00007FFDDD700000 00007FFDDD83DFFF 0013e000 2016-01-04 11:32:56.05 spid423 * KERNELBASE 00007FFDDC4B0000 00007FFDDC5C4FFF 00115000 2016-01-04 11:32:56.05 spid423 * NETAPI32 00007FFDD9110000 00007FFDD9125FFF 00016000 2016-01-04 11:32:58.91 Logon Error: 17827, Severity: 20, State: 1. 2016-01-04 11:32:58.91 Logon There was a failure while attempting to encrypt a password. The connection has been closed. [CLIENT: 10.64.1.30] 2016-01-04 11:33:09.18 Logon Error: 17827, Severity: 20, State: 1. 2016-01-04 11:33:09.18 Logon There was a failure while attempting to encrypt a password. The connection has been closed. [CLIENT: 10.255.152.33] 2016-01-04 11:33:09.29 Logon Error: 17827, Severity: 20, State: 1. 2016-01-04 11:33:09.29 Logon There was a failure while attempting to encrypt a password. The connection has been closed. [CLIENT: 31.24.238.139]