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unwanted sql server 2014 service stop

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Hi,

We have a 2012 windows server and a 2014 sql server instance.

The problem is that the service gets stopped several times and we can not determine its cause.

Here is the sql server error log file :

2016-01-04 10:22:36.78 Server      Microsoft SQL Server 2014 - 12.0.2000.8 (X64)
	Feb 20 2014 20:04:26
	Copyright (c) Microsoft Corporation
	Enterprise Edition: Core-based Licensing (64-bit) on Windows NT 6.3 <X64> (Build 9600: ) (Hypervisor)

2016-01-04 10:22:36.78 Server      UTC adjustment: 3:30
2016-01-04 10:22:36.78 Server      (c) Microsoft Corporation.
2016-01-04 10:22:36.78 Server      All rights reserved.
2016-01-04 10:22:36.78 Server      Server process ID is 2076.
2016-01-04 10:22:36.78 Server      System Manufacturer: 'VMware, Inc.', System Model: 'VMware Virtual Platform'.
2016-01-04 10:22:36.78 Server      Authentication mode is MIXED.
2016-01-04 10:22:36.78 Server      Logging SQL Server messages in file 'C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log\ERRORLOG'.
2016-01-04 10:22:36.78 Server      The service account is 'NT Service\MSSQLSERVER'. This is an informational message; no user action is required.
2016-01-04 10:22:36.78 Server      Registry startup parameters:
	 -d C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\master.mdf
	 -e C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\Log\ERRORLOG
	 -l C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\mastlog.ldf
2016-01-04 10:22:36.78 Server      Command Line Startup Parameters:
	 -s "MSSQLSERVER"
2016-01-04 10:22:37.08 Server      SQL Server detected 4 sockets with 6 cores per socket and 6 logical processors per socket, 24 total logical processors; using 24 logical processors based on SQL Server licensing. This is an informational message; no user action is required.
2016-01-04 10:22:37.08 Server      SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required.
2016-01-04 10:22:37.08 Server      Detected 196607 MB of RAM. This is an informational message; no user action is required.
2016-01-04 10:22:37.08 Server      Using conventional memory in the memory manager.
2016-01-04 10:22:37.26 Server      Default collation: SQL_Latin1_General_CP1256_CI_AS (us_english 1033)
2016-01-04 10:22:37.33 Server      Query Store settings initialized with enabled = 1,
2016-01-04 10:22:37.35 Server      The maximum number of dedicated administrator connections for this instance is '1'
2016-01-04 10:22:37.35 Server      This instance of SQL Server last reported using a process ID of 2944 at 1/4/2016 10:20:55 AM (local) 1/4/2016 6:50:55 AM (UTC). This is an informational message only; no user action is required.
2016-01-04 10:22:37.35 Server      Node configuration: node 0: CPU mask: 0x000000000000003f:0 Active CPU mask: 0x000000000000003f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.
2016-01-04 10:22:37.35 Server      Node configuration: node 1: CPU mask: 0x0000000000000fc0:0 Active CPU mask: 0x0000000000000fc0:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.
2016-01-04 10:22:37.35 Server      Node configuration: node 2: CPU mask: 0x000000000003f000:0 Active CPU mask: 0x000000000003f000:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.
2016-01-04 10:22:37.35 Server      Node configuration: node 3: CPU mask: 0x0000000000fc0000:0 Active CPU mask: 0x0000000000fc0000:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required.
2016-01-04 10:22:37.58 Server      Using dynamic lock allocation.  Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node.  This is an informational message only.  No user action is required.
2016-01-04 10:22:37.58 Server      Lock partitioning is enabled.  This is an informational message only. No user action is required.
2016-01-04 10:22:37.60 spid10s     Starting up database 'master'.
2016-01-04 10:22:37.65 spid10s     13 transactions rolled forward in database 'master' (1:0). This is an informational message only. No user action is required.
2016-01-04 10:22:37.66 spid10s     0 transactions rolled back in database 'master' (1:0). This is an informational message only. No user action is required.
2016-01-04 10:22:37.66 spid10s     Recovery is writing a checkpoint in database 'master' (1). This is an informational message only. No user action is required.
2016-01-04 10:22:37.66 Server      CLR version v4.0.30319 loaded.
2016-01-04 10:22:37.77 spid10s     Resource governor reconfiguration succeeded.
2016-01-04 10:22:37.77 spid10s     SQL Server Audit is starting the audits. This is an informational message. No user action is required.
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65536, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65536, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65537, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65537, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65538, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65538, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65539, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65539, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65540, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65540, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65541, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.77 spid10s     Audit: Server Audit: 65541, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65542, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65542, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65543, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65543, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65544, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65544, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65545, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65545, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65546, Initialized and Assigned State: START_FAILED
2016-01-04 10:22:37.78 spid10s     Audit: Server Audit: 65546, Initialized and Assigned State: STARTED
2016-01-04 10:22:37.78 spid10s     SQL Server Audit has started the audits. This is an informational message. No user action is required.
2016-01-04 10:22:37.81 spid10s     SQL Trace ID 1 was started by login "sa".
2016-01-04 10:22:37.83 spid10s     Server name is 'SRVCD51-SITE041'. This is an informational message only. No user action is required.
2016-01-04 10:22:37.88 spid18s     A self-generated certificate was successfully loaded for encryption.
2016-01-04 10:22:37.89 spid18s     Server is listening on [ 'any' <ipv6> 1433].
2016-01-04 10:22:37.89 spid18s     Server is listening on [ 'any' <ipv4> 1433].
2016-01-04 10:22:37.89 spid18s     Server local connection provider is ready to accept connection on [ \\.\pipe\SQLLocal\MSSQLSERVER ].
2016-01-04 10:22:37.89 spid18s     Server named pipe provider is ready to accept connection on [ \\.\pipe\sql\query ].
2016-01-04 10:22:37.90 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.90 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.146]
2016-01-04 10:22:37.90 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.90 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.135]
2016-01-04 10:22:37.90 Server      Server is listening on [ ::1 <ipv6> 1434].
2016-01-04 10:22:37.90 Server      Server is listening on [ 127.0.0.1 <ipv4> 1434].
2016-01-04 10:22:37.90 Server      Dedicated admin connection support was established for listening locally on port 1434.
2016-01-04 10:22:37.91 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.91 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.146]
2016-01-04 10:22:37.91 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.91 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 10.255.152.33]
2016-01-04 10:22:37.91 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.91 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.135]
2016-01-04 10:22:37.92 spid18s     SQL Server is now ready for client connections. This is an informational message; no user action is required.
2016-01-04 10:22:37.91 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.91 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.146]
2016-01-04 10:22:37.91 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.91 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.135]
2016-01-04 10:22:37.92 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.92 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.238.145]
2016-01-04 10:22:37.92 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.92 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.146]
2016-01-04 10:22:37.92 Server      Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\.
2016-01-04 10:22:37.92 Logon       Error: 17187, Severity: 16, State: 1.
2016-01-04 10:22:37.92 Logon       SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again.  [CLIENT: 31.24.236.146]
2016-01-04 10:22:37.94 Server      SQL Server is attempting to register a Service Principal Name (SPN) for the SQL Server service. Kerberos authentication will not be possible until a SPN is registered for the SQL Server service. This is an informational message. No user action is required.
2016-01-04 10:22:37.98 Server      Software Usage Metrics is disabled.
2016-01-04 10:22:38.04 Logon       Error: 18456, Severity: 14, State: 38.
2016-01-04 10:22:38.04 Logon       Login failed for user 'MobileAccountingUSR'. Reason: Failed to open the explicitly specified database 'MobileAccounting'. [CLIENT: 31.24.236.135]
2016-01-04 10:22:38.26 spid14s     Starting up database 'x'.

2016-01-04 10:22:38.46 spid14s     Starting up database 'model'.
2016-01-04 10:22:38.48 spid53      977 transactions rolled forward in database 'NewIRTehran' (69:0). This is an informational message only. No user action is required.
2016-01-04 10:22:38.49 spid51      Recovery of database 'MobileAccounting' (33) is 0% complete (approximately 33 seconds remain). Phase 1 of 3. This is an informational message only. No user action is required.
2016-01-04 10:22:38.58 spid14s     Clearing tempdb database.
2016-01-04 10:22:38.87 spid29s     Recovery of database 'msdb' (4) is 0% complete (approximately 20 seconds remain). Phase 1 of 3. This is an informational message only. No user action is required.
2016-01-04 10:22:38.87 spid29s     Recovery of database 'msdb' (4) is 0% complete (approximately 20 seconds remain). Phase 1 of 3. This is an informational message only. No user action is required.
2016-01-04 10:22:38.88 spid76s     39 transactions rolled forward in database 'TCAT' (46:0). This is an informational message only. No user action is required.
2016-01-04 10:22:38.98 spid29s     2779 transactions rolled forward in database 'msdb' (4:0). This is an informational message only. No user action is required.
2016-01-04 10:22:38.98 spid14s     Starting up database 'tempdb'.
2016-01-04 10:22:39.06 spid189s    The Service Broker endpoint is in disabled or stopped state.
2016-01-04 10:22:39.07 spid189s    The Database Mirroring endpoint is in disabled or stopped state.
2016-01-04 10:22:39.11 spid108s    0 transactions rolled back in database 'IranmetroPolices.ir' (34:0). This is an informational message only. No user action is required.
2016-01-04 10:22:39.11 spid104s    0 transactions rolled back in database 'InteranetStore' (72:0). This is an informational message only. No user action is required.
2016-01-04 10:22:58.52 spid10s     Launched startup procedure 'sp_MSrepl_startup'.
2016-01-04 10:23:21.45 spid319     AppDomain 2 (master.sys[runtime].1) created.
2016-01-04 10:23:45.22 spid335     SQL Trace ID 2 was started by login "SRVCD51-SITE041\Administrator".
2016-01-04 10:23:57.90 spid370     AppDomain 3 (CartollNet.dbo[runtime].2) created.
2016-01-04 10:26:07.79 spid412     Attempting to load library 'xpstar.dll' into memory. This is an informational message only. No user action is required.
2016-01-04 10:26:07.85 spid412     Using 'xpstar.dll' version '2014.120.2000' to execute extended stored procedure 'xp_instance_regread'. This is an informational message only; no user action is required.
2016-01-04 11:19:11.65 spid562     Attempting to load library 'xpsqlbot.dll' into memory. This is an informational message only. No user action is required.
2016-01-04 11:19:11.65 spid562     Using 'xpsqlbot.dll' version '2014.120.2000' to execute extended stored procedure 'xp_qv'. This is an informational message only; no user action is required.
2016-01-04 11:32:56.03 spid423     Using 'dbghelp.dll' version '4.0.5'
2016-01-04 11:32:56.04 spid423     ***Stack Dump being sent to C:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\LOG\SQLDump0008.txt
2016-01-04 11:32:56.04 spid423     SqlDumpExceptionHandler: Process 423 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is terminating this process.
2016-01-04 11:32:56.04 spid423     * *******************************************************************************
2016-01-04 11:32:56.04 spid423     *
2016-01-04 11:32:56.04 spid423     * BEGIN STACK DUMP:
2016-01-04 11:32:56.04 spid423     *   01/04/16 11:32:56 spid 423
2016-01-04 11:32:56.04 spid423     * Private server build.
2016-01-04 11:32:56.04 spid423     *
2016-01-04 11:32:56.04 spid423     *
2016-01-04 11:32:56.04 spid423     *   Exception Address = 00007FFDDF03012E Module(ntdll+000000000003012E)
2016-01-04 11:32:56.04 spid423     *   Exception Code    = c0000005 EXCEPTION_ACCESS_VIOLATION
2016-01-04 11:32:56.04 spid423     *   Access Violation occurred reading address 0000000000000000
2016-01-04 11:32:56.04 spid423     * Input Buffer 510 bytes -
2016-01-04 11:32:56.04 spid423     *             DECLARE @startDateFa nvarchar(10), @endDateFa nvarchar(10)  S
2016-01-04 11:32:56.04 spid423     *  ET @startDateFa = '13941011';  SET @endDateFa = '13941012';  --WITH Q  -
2016-01-04 11:32:56.04 spid423     *  -AS  (SELECT  *--merchant_payment_coding.account_num AS account, SUM(AMO
2016-01-04 11:32:56.04 spid423     *  UNT) AS [Sum], 'C' AS [Type]  FROM OPENQUERY(SOHATO,'SELECT *--TO_CHAR(T
2016-01-04 11:32:56.04 spid423     *  IME,''yyyymmdd'',''nls_calendar=persian'') AS Date_Fa, CHANNEL_ID, TYPE,
2016-01-04 11:32:56.04 spid423     *   TERMINAL_ID, AMOUNT,RES_NUM                         FROM ALL_TRANSACTIO
2016-01-04 11:32:56.04 spid423     *  N_REPORT  	   WHERE    -- TO_CHAR(TIME,''yyyymmdd'',''nls_calendar=p
2016-01-04 11:32:56.05 spid423     *  ersian'') BETWEEN ''13941001'' AND ''13941012''  	 STATUS =
2016-01-04 11:32:56.05 spid423     *  ''SUCCESS''  	AND TYPE <> ''THIRDPARTY''  	 AND CHANNEL_ID
2016-01-04 11:32:56.05 spid423     *  = 118  							 --AND (RES_NUM LIKE ''21105%'' OR RES_NUM LIKE ''21104%''
2016-01-04 11:32:56.05 spid423     *   OR RES_NUM LIKE ''21103%'')  							 AND TERMINAL_ID = ''90009009''
2016-01-04 11:32:56.05 spid423     *  					 AND TYPE  = ''PURCHASE'' ') OQ INNER JOIN merchant_credential ON O
2016-01-04 11:32:56.05 spid423     *  Q.terminal_ID = merchant_credential.merchant_id inner join
2016-01-04 11:32:56.05 spid423     *                          merchant_payment_coding on merchant_credential.i
2016-01-04 11:32:56.05 spid423     *  d=merchant_payment_coding.[merchant_credential_id]  WHERE Date_Fa BETWEE
2016-01-04 11:32:56.05 spid423     *  N @startDateFa AND @endDateFa)
2016-01-04 11:32:56.05 spid423     *
2016-01-04 11:32:56.05 spid423     *
2016-01-04 11:32:56.05 spid423     *  MODULE                          BASE      END       SIZE
2016-01-04 11:32:56.05 spid423     * sqlservr                       00007FF76D5C0000  00007FF76D61EFFF  0005f000
2016-01-04 11:32:56.05 spid423     * ntdll                          00007FFDDF000000  00007FFDDF1ABFFF  001ac000
2016-01-04 11:32:56.05 spid423     * KERNEL32                       00007FFDDD700000  00007FFDDD83DFFF  0013e000
2016-01-04 11:32:56.05 spid423     * KERNELBASE                     00007FFDDC4B0000  00007FFDDC5C4FFF  00115000
2016-01-04 11:32:56.05 spid423     * NETAPI32                       00007FFDD9110000  00007FFDD9125FFF  00016000
2016-01-04 11:32:58.91 Logon       Error: 17827, Severity: 20, State: 1.
2016-01-04 11:32:58.91 Logon       There was a failure while attempting to encrypt a password. The connection has been closed. [CLIENT: 10.64.1.30]
2016-01-04 11:33:09.18 Logon       Error: 17827, Severity: 20, State: 1.
2016-01-04 11:33:09.18 Logon       There was a failure while attempting to encrypt a password. The connection has been closed. [CLIENT: 10.255.152.33]
2016-01-04 11:33:09.29 Logon       Error: 17827, Severity: 20, State: 1.
2016-01-04 11:33:09.29 Logon       There was a failure while attempting to encrypt a password. The connection has been closed. [CLIENT: 31.24.238.139]


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